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Events

HSE Complaints Process & Relevance of the Office of the Ombudsman to Social Work

  • St. Andrew's Resource Centre, 114-116 Pearse Street, Dublin 2
  • 9.00 Registration, Event 9.30 - 12.30
  • 21 Feb 2014
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This double bill event will provide social workers with an understanding of the relevance of the Office of the Ombudsman to the social work role as well as providing information on the HSE complaints process

Price €5 members/ €10 non-members

 

The presentation on the HSE complaints process will provide an overview of 

  • Main provisions of the complaint legislation
  • Time limits
  • Stages of the complaint management process
  • Role of staff members as advocates
  • Questions

 

Programme

9.00  Registration, tea & coffee

9.30  Patsy Fitzsimons, Office of the Ombudsman

10.45  Break - tea & coffee

11.00 Mila Whelan, Office Manager, HSE Advocacy Unit

12.15  Q&A

 

2.5 CPD points have been awarded for this event